It is a common practice that we tend to promote excellent technical specialist to Team leaders or manager roles based on their experience and technical skills.  And during this transition, we don’t necessarily provide our new managers with required tools to succeed in a people manager role. 

iBloom was enlisted by IT company to develop bespoke First Level Leader program for key personnel.   IT is a multi-stage program starting with self-awareness:

• how each of the participants perceived by his/her colleagues or customers using 360 review
• Individual communication style using Behavioral Personality Profiling

Next stage was engaging your Leader and coach to build individual development journey. And last but not least trainings based on learning needs analysis cover human and sales skills and all of than supported with the ongoing coaching program.